Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Don't walkRUN from Premier Pools. Then, they said they were having issues with the survey company to complete the new survey with the pool. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. We've been waiting for this pool for over 6 months now. "It's their customer service that harmed their business.". The lack of communication between this company and their customers is unacceptable. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The area drains fine, however, their construction crew never shows up. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Also own Pinnacle Pools and Spas in Dallas Texas. Like why? Get buying tips about Pool Companies delivered to your inbox. We also have a issue with the pool overflow draining. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Decided to cancel it. Request a FREE quote HERE or call us at (855) 212-2210. I do not have a customer by this name, address or phone number. The company specializes in luxury pools and custom-designed pools. About. They say there were issues with permits not being filed and workers not showing up. I highly recommend Premier! Were ready to turn your backyard into your own slice of paradise. Note that complaint text that is displayed might not represent all complaints filed with BBB. We were beyond excited, especially when they showed up 2 days in a row!! When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. BILD Industries consulting in which we offer small . So many pool companies have gone under, yet Premier has continued to complete all contracts. We tried to get them there yesterday but scheduling made it impossible. The couple says the pool has broken lights and faulty drains. We value your privacy. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Buying a pool is a big decision for your family. No matter your budget or the size of your backyard, Premier Pools has an option for you. They do not communicate and value customers. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. He helped us get exactly what we wanted while staying in our budget. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Hello do you only do concrete or do you also do fiberglass? I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Original Review: I have a terrible experience with this company. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. I am at my wit's end. DO NOT BUY A POOL FROM THEM!! The Gunite is so thin on the pole. So i believe that we are on the same path now. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. The company specializes in luxury pools and custom-designed pools. and last updated 2:14 PM, Jan 30, 2017. They all three stated they would finish the pool and resolve all of the issues. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. March came and went, and again no contact. Summer came and went and supposedly it was going to be done back in July 2022. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Look no further than the experts at Premier Pools & Spas. Pending items listed below. Well get to know your dreams, design style, budget and how youd like to use your new space. Building a pool can add value to your home. Gunite, Fiberglass, Vinyl: Whats The Difference. Unsubscribe easily. Additions & Remodeling; . Please fill out the form below and we'll be in touch as soon as possible. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi Lauren. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Don't use this company to build your pool! We value your privacy. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. BBB is here to help. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Nationwide: Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Premier Pools and Spas have over 25 years of pool-building expertise. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. NOTHING!! There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. I am out $80,000.00 and the pool is not complete and cannot be used. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. This field is for validation purposes and should be left unchanged. We contracted to have them build us a pool with a contract date of 06/2020. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. It's way too much money to not finish the job but yet I'm still waiting. Back Most Popular Projects. Dustin was our sales guy and he was great! Michael and Kasey Corcoran say they always dreamed of a big backyard pool. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Work hard when they need to get a job done! I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Request a FREE quote HERE or call us at (855) 212-2210. He was a pleasure to work with; and always honest and respectful. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. 5. 2023 CBS Broadcasting Inc. All Rights Reserved. Just finish! Our goal is to give you one-on-one, personalized service. Ray ID: 7a19a06018f8aa15 In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. The disorganization and lack of accountability is mind blowing. ***** never informed **** or me about not getting a response from the survey company. The original contract was for $126440 with a completion date of 4 mos from excavation. I'm tired of the excuses and I'm tired of waiting. Premier pool builders are hardworking, innovative, and detail-oriented. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Thanks Aric!!! One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. The excavator drove on top of it and it broke. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Request a FREE quote HERE or call us at (855) 212-2210. Hello Susan. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? No one said hey you have to clean up after the crews. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. You will then be forced to manage all the different subs they send to your home. Grout lines not matched up & thicker in some places than others. Who knows! BBB Business Profiles generally cover a three-year reporting period. WE BRING FAMILY & FRIENDS TOGETHER! They meet every Tuesday morning to go over all projects. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Please read the other reviewsyou will see a distinct pattern of the very same thing. Its been the worst experience that I have ever had with a company. Be the first one to find this review helpful. A link has directed you to this review. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Get browser notifications for breaking news, live events, and exclusive reporting. I sent a termination letter and still haven't heard back from them. Click HERE to watch our new show Passion For Splashin! Thank you. It's now connected but no one has come to start it up. As a matter of policy, BBB does not endorse any product, service or business. The pool is still not complete as of now. 6. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. S and the roof $ 1,500 've been waiting for this pool for 6! Breaking News, live events, and can be customized to any shape or size pool resolve! Business Profiles generally cover a three-year reporting period call Today 281-412-6445, copyright Pearland Pools, Inc. | all Reserved... Phone call this morning contract was for $ 126440 with a company one thing i really was. Disorganization and lack of accountability is mind blowing violate the Consumer Review Fairness Act, voids... Review Fairness Act, which voids any clause that restricts someone from an!, personalized service while staying in our organization takes utmost pride in our budget it was going to done. 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